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dhananjayan_ma
Level 6
‎Jan 09, 2020 11:12 PM

user unable to login in FNMS after WINDOWS 10 Upgrade in his PC

Hi Team,

 

User able to access the FlexNet Manager.When user click the application it doesn't show the window for entering the login details.He cant perform any thing in FNMS.

This issue is occuring after Windows 10 Upgrade completed in his PC.

 

ANY help on this issue. i taught any issues occured in the time of Windows 10 Upgrade.

Please suggest if any solution for this.

Thanks,

Dhananjayan M

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3 Replies
ChrisG
Community Manager Community Manager
Community Manager
‎Jan 09, 2020 11:55 PM

Could the user be logging in to his upgraded Windows 10 PC using a different account from what he was using previously to access FNMS? I'm thinking that Windows integrated authentication may be getting used, and the account he is using to log in to his PC with may not have been granted any access rights in FNMS.

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)
dhananjayan_ma
Level 6
In response to ChrisG
‎Jan 10, 2020 04:21 AM

Hi Chris,

User can access FlexNet Manager.

When user click on the application it doesn’t show a window for to enter my details to log in he can’t perform any actions.

He is able to login before windows 10 Upgrade

Thanks,
Dhananjayan M

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ChrisG
Community Manager Community Manager
Community Manager
In response to dhananjayan_ma
‎Jan 11, 2020 06:12 AM

The fact that there is no prompt for a logon is a strong indication that integrated Windows authentication is being used - you would not expect to receive a logon prompt in that situation.

I'm not really sure what you mean by "can't perform any actions". Is the user clicking on links and just nothing happens in the browser?

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)
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