manual Reconcile fail to run

[dhananjayan_ma]

Hi,

When i try to run the reconcile in the FNMS health check in test environment. i am getting the error message and error message attached in the post.

Please help us to solve the error, why we are getting this error. in production enviroment and dev environment it is working fine.

[dhananjayan_ma]

Below is the error message:

We have a problem.

Unexpected error



Sorry, but something unpleasant has happened. Please let us know what you were trying to do so that we can fix the problem. We suggest starting again from the dashboard, or trying again later.




Help us help you



Send this text to your system administrator:
Error ID: b2813ddf-0b9a-48e8-be15-d8f47ee8ea11

[wernerb]

hi,

Please verify the logs for your WebUI.

[adrian_ritz1]

Hi,

What kind of implementation do you have, on prem or cloud?

Because if it's on prem you can check the webui.log file and search for the error, base on that we can investigate further.

If it's on cloud, you need to ask support to investigate this.

[dhananjayan_ma]

Hi,
It is on premises, there is no error in the web ui log file.

=================
[INFO 2019-09-10 15:36:08,889 1156ms ResolverConfig ] Configuring resolver
[INFO 2019-09-10 15:36:10,749 3015ms vicePointManagerHelper ] Security protocols Tls, Tls11, Tls12 are in use.
[INFO 2019-09-10 15:41:47,781 340047ms PublicKeyToken=null]] ] Generating and saving query '/SystemTasks/List_Grid' for user 'CORPAU\M013876' to new snapshot 'Query_op423_SystemTasks_List_Grid_89a5ca9e8fb241ec856ece7cd2ec3d1e'.
[INFO 2019-09-10 15:41:49,937 342203ms ken=b77a5c561934e089]] ] Saved 3403 rows to snapshot 'Query_op423_SystemTasks_List_Grid_89a5ca9e8fb241ec856ece7cd2ec3d1e'.
[INFO 2019-09-10 16:43:36,586 171ms ResolverConfig ] Configuring resolver
[INFO 2019-09-10 16:43:37,398 984ms vicePointManagerHelper ] Security protocols Tls, Tls11, Tls12 are in use.
[INFO 2019-09-10 19:28:55,592 171ms ResolverConfig ] Configuring resolver
[INFO 2019-09-10 19:28:56,483 1062ms vicePointManagerHelper ] Security protocols Tls, Tls11, Tls12 are in use.
[INFO 2019-09-10 20:39:57,773 203ms ResolverConfig ] Configuring resolver
[INFO 2019-09-10 20:39:58,711 1140ms vicePointManagerHelper ] Security protocols Tls, Tls11, Tls12 are in use.
========

[adrian_ritz1]

Hi, Please take note that webui.log is daily created, so if the error appears on other day that the one that you checked it, please search the log related to that day. Without further information from log file, we can't help you further. Eventually please try to recreate the error today, and then check the log file.

[sree_yenuga]

Dear All,

Stop the service in End task and restart the Flexera services in application server then it will work.

Thanks,

Sreerama Yenuga