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dhananjayan_ma
Active participant

manual Reconcile fail to run

Hi,

When i try to run the reconcile in the FNMS health check in test environment. i am getting the error message and error message attached in the post.

Please help us to solve the error, why we are getting this error. in production enviroment and dev environment it is working fine.

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6 Replies
dhananjayan_ma
Active participant

Re: manual Reconcile fail to run

Below is the error message:

We have a problem.

Unexpected error



Sorry, but something unpleasant has happened. Please let us know what you were trying to do so that we can fix the problem. We suggest starting again from the dashboard, or trying again later.




Help us help you



Send this text to your system administrator:
Error ID: b2813ddf-0b9a-48e8-be15-d8f47ee8ea11
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wernerb
Active participant

Re: manual Reconcile fail to run

hi,

 

Please verify the logs for your WebUI.

adrian_ritz1
Intrepid explorer

Re: manual Reconcile fail to run

Hi,

What kind of implementation do you have, on prem or cloud?

Because if it's on prem you can check the webui.log file and search for the error, base on that we can investigate further.

If it's on cloud, you need to ask support to investigate this.

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dhananjayan_ma
Active participant

Re: manual Reconcile fail to run

Hi,
It is on premises, there is no error in the web ui log file.

=================
[INFO 2019-09-10 15:36:08,889 1156ms ResolverConfig ] Configuring resolver
[INFO 2019-09-10 15:36:10,749 3015ms vicePointManagerHelper ] Security protocols Tls, Tls11, Tls12 are in use.
[INFO 2019-09-10 15:41:47,781 340047ms PublicKeyToken=null]] ] Generating and saving query '/SystemTasks/List_Grid' for user 'CORPAU\M013876' to new snapshot 'Query_op423_SystemTasks_List_Grid_89a5ca9e8fb241ec856ece7cd2ec3d1e'.
[INFO 2019-09-10 15:41:49,937 342203ms ken=b77a5c561934e089]] ] Saved 3403 rows to snapshot 'Query_op423_SystemTasks_List_Grid_89a5ca9e8fb241ec856ece7cd2ec3d1e'.
[INFO 2019-09-10 16:43:36,586 171ms ResolverConfig ] Configuring resolver
[INFO 2019-09-10 16:43:37,398 984ms vicePointManagerHelper ] Security protocols Tls, Tls11, Tls12 are in use.
[INFO 2019-09-10 19:28:55,592 171ms ResolverConfig ] Configuring resolver
[INFO 2019-09-10 19:28:56,483 1062ms vicePointManagerHelper ] Security protocols Tls, Tls11, Tls12 are in use.
[INFO 2019-09-10 20:39:57,773 203ms ResolverConfig ] Configuring resolver
[INFO 2019-09-10 20:39:58,711 1140ms vicePointManagerHelper ] Security protocols Tls, Tls11, Tls12 are in use.
========

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