Sep 05, 2019 02:26 AM
Presuming this is an on-prem Flexera environment there are two distinct license levels for Analytics, i.e. a standard Analytics User (which is the one you captured in the screenshot), but there is also an Analytics Administrator (Business Reporting Portal Admin) entitlement of which only exists one entitlement. Is it possible you have a role(s) that are granting more than one person the Analytics Administrator privileges?
Sep 05, 2019 03:24 AM - edited Sep 05, 2019 03:24 AM
Sep 05, 2019 04:01 AM
If you look at the second image for the "Business Reporting Portal Admin" role, it indicates that 2 assignments of this role are used, meaning that you have assigned the Portal Admin role to 2 different users. The FNMS License Key for Cognos only allows 1 user to have this role assigned to them which is why you are receiving the error message.
Look at the main Accounts page within FNMS and find the 2 operators that have been assigned to this role. You must assign 1 of these accounts to the standard Analytics user role.
Sep 05, 2019 06:36 AM
Can we have able to find the login details and error message logs for the Flexera Analytics ?
Sep 18, 2019 02:41 AM