Windows 365 Cloud PC FlexNet Agent Not Reporting UserName

[joan_mckinley]

We have a small pilot using Windows 365 Cloud PC in our environment and none of them are reporting user information.  In particular, we do not see the associated calculated user or last logged in user.

Does the FlexNet Agent v21.30.726 support Windows 365 PC?  Is there something we need to configure for that information to be included in inventory?

The *.ndi shows as:  system on computerA.ndi in C:\ProgramData\ManageSoft Corp\ManageSoft\Tracker\Inventories.

Even if the user is logged on at the time the inventory runs, it shows as system on computerA.ndi instead of <username> on computerA.ndi and inside the *.ndi it shows UserName="system"

Any ideas?

Thanks!

[mfranz]

Hi Joan,

Could you please check the NDI file content? There should be short user name in the header (inventory attribute) and a long one (including domain) in the "Win32_ComputerSystem" object as a property. Here is an example:

If there's a user name, you may check the "ImportedComputer" table in the Compliance DB next. If the user name is in there, please check the users in your system. I think, FNMS will only map known users.

Best regards,

Markward

[joan_mckinley]

Hello Markward,

Thank you for the reply!

We checked the NDI and it shows: 
UserName="system" 
<Property Name="UserName" Value=".\Administrator"/>

Even if someone is logged on the ndi file name is: "system on computerA.ndi".  
If we run:  "ndtrack.exe -t machine" the ndi file is "john.doe on computerA.ndi" and has the UserName information populated:
UserName="john.doe"  
But the other field still shows this:
<Property Name="UserName" Value=".\Administrator"/>

Thanks,

Joan