Hope and and wish you all are healthy and staying safe.
We have a on-prem 2020R1 setup and have 2 admin accounts(1service account and 1 user) on the suite. Today when trying to access the suite we are unable to login and it says
"Sign In Failure
We have checked the dbo.ComplianceOperator and the 2 accounts are in enabled state and with interactive login enabled, but still unable to login into the suite with both the accounts. we don't have any other users available to check if they were able to login.
We have verified the application server IIS logs and see the url is having /Failure/norole at the end of the url.
Please suggest what can be done to further troubleshoot this issue and resolve this.