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Hi @kathy_allen ,
There is no requirement that an inventory device be linked to an asset in order to count for licensing. Linking to a retired or disposed asset will cause the device to be ignored and therefore to not count; however, an active device not linked to any asset definitely WILL count for licensing.
I can't explain why these would be showing in Unlicensed Installations related to User or Device based licenses that are not scoped. I wonder if allocation would override the behavior? (It shouldn't be necessary, I agree.)
Senior Product Manager
I don’t speak for Flexera, and we should all be grateful for that
Not sure about allocating, especially in the instances where some installs count and some do not.
@greg_m I checked that. Restrictions is not available for certain license types, like User type. I did find one with the license of Device type and no restrictions were set. I haven't verified all but I don't think my company has used restrictions.
@kclausen sorry for the delay on this response. Its not the newer version installs that I'm questioning. I understand that if they are not added to the license they will show up in Unlicensed Installs. I'm more questioning why the applications that are tied to licenses are only having some or none of their istalls covered by a license. The exempt reason given is None, the licenses in question are not Named User and I have checked some devices not being 'licensed' and they are active. I appreciate any feedback you can add but I have also been advised to open a support ticket on this subject.
As an additional suggestion to check;
- Are these applications 'installs' being accessed by the user and associated to the device - If you open one of the unlicensed devices and go to the application tab you can add Access mode. If these are not local to the device you need to check your Licenses' Use Rights & Rules - License Consumption rules are configured to allow consumption for users with access/usage to applications.
- Are the devices hosted and noted in FNMS as being in the cloud e.g. AWS / AZURE etc? - FNMS licenses in FNMS 2018R1 can be configured to consume (or exclude) consumption from Cloud devices - this is configured on the Use Rights and Rules page of the license.
@tivens I checked a few of the unlicensed devices and the access mode is XenApp. I checked the associated license and the Use Rights was not set up to consume based on Access. I tested one license by checking that box and will see what happens after a reconcile. Will keep you all updated.
I don't think the devices are hosted in the cloud. How would I verify that?
Ok great - let me know the result of the reconcile.
To check if a Cloud device you can add the Hosted In column to the All Inventory page or open the device and on the General tab it will note if it is Hosted In On Premise or AWS / Azure etc..
Hi @kathy_allen - Did my previous suggestion resolve your issue (after a reconcile)? Or are you still having issues with Unlicensed Installs?
Can you please share the result of the support case ? We too have observed a similar issue in our instance as well, where we can see the app installed on the device and this particular app also linked to a license, however, the device is not linked to any license.