A customer is trying to uninstall the Solaris SPARC agent on their machine. Before uninstalling they removed:
When trying to reinstall the agent they receive the attached error.
Sep 19, 2019 07:33 AM
According to documentation:
Solaris x86 and SPARC the following command need to be run:
echo action=nocheck > admin.mgs
pkgrm -n -a admin.mgs ManageSoft
rm -f admin.mgs
and after that removing the folders. From the error it seems that the agent was not uninstalled
Sep 19, 2019 07:54 AM
@adrian_ritz1 - the command below does not work from the documentation
The agent was installed but did not work. The command that was run is as follows:
pkgadd -d (agent)
Sep 19, 2019 08:01 AM
I don't know what to say in this case.
The agent should be installed with the following command:
Solaris SPARC For the default installation path:
pkgadd -n -a admin -r /dev/null -d managesoft-[VERSION].sparc.pkg ManageSoft
May be you can try to stop managesoft services and then uninstall
I have no other idea.
Sep 19, 2019 08:16 AM
It looks like you are trying to install the agent.
Can you please try uninstall command
Sep 19, 2019 08:15 AM
It may not have been removed properly, a small trick that may work is to first upgrade the agent to a higher version than 13.2.0 so that the installation is repaired and then remove it using the steps mentioned by adrian,
Sep 20, 2019 06:06 AM - edited Sep 20, 2019 06:06 AM
Problem is resolved. Thanks. Problem is that when removing ManageSoft is case sensitive.
Sep 23, 2019 07:54 AM
Sep 23, 2019 09:11 AM