Hi @AditiA ,
Check if the Service account has the required rights to run the services. Try updating the user name and password for the service once again and restart the service.
Jul 26, 2024 04:19 AM
Hello lajanakiram,
Whatever you mentioned in your reply, I applied all of that, But I am still not able to start the service.
Jul 26, 2024 04:46 AM
@AditiA Have you looked at the event viewer logs for errors? Have you looked at the Cognos logs? It is going to be challenging to help troubleshoot without more information. If you don't want to sanitize and post those logs to the forum I suggest opening a ticket with Flexera support to assist you.
Jul 29, 2024 07:13 PM
I don't use Cognos but found this forum entry that could be helpful in finding the error: https://community.flexera.com/t5/FlexNet-Manager-Forum/IBM-Cognos-Service-Restart-failed/m-p/203448
--Mark
Jul 31, 2024 02:43 PM