Unable to Remove "Exemptions" from Licenses

[shelby_day]

Noticing that since upgrade to 2019 I cannot remove "Exemptions" from licenses that need to be removed.  I've checked and removed allocations, etc., can't get them to go away.

Shelby

[ChrisG]

It sounds like there will be some reason these exemptions are in place beyond just a direct allocation/exemption. For example, maybe check to see if any exemptions by device role are configured on the license that could be causing exemptions to apply.

[shelby_day]

Thank you for your response.  I will double check that even though I already have.

[mfranz]

Hi,

For further investigation you could also have a look into the SoftwareLicenseAllocation view.

SELECT *
FROM SoftwareLicenseAllocation

It should contain all allocations and exemptions. Maybe you can spot an abnormality. You can also try to manipulate the table (SoftwareLicenseAllocation_MT) to remove the mentioned exemptions and see if they come back after a reconcile.

Best regards,

Markward

[shelby_day]

I have just manually tried to remove all the exemptions.....I'm waiting on a reconcile which at the rate out reconciles run that should be some time in the next 24 hours.

[shelby_day]

The only way I could get these exemptions to go away completely was to go to the "Apply Allocations & Exemptions" section and remove them all there then wait for a reconciliation.  I have removed all exemptions and allocations.  Oddly enough on my license side it STILL shows "allocations" on the summary page but when I click into the actual license, they are gone.  This is one of many little quirks that drive me crazy about Flexnet.  I expect the data to be correct across the board and it just isn't.

Shelby

[shelby_day · Accepted solution]

I figured out a work around.  I went to "Apply Allocations & Exemptions" and selected everything that had an exemption that I needed to be removed.  I deleted the "exemptions" at this level and the next day after reconciliation, they were finally gone.