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Rising star

Re: Troubleshooting Flexera agent is a time consuming process

Part of the problem would be: If the agent itself would try to send the logs and fail to do so, what would you see in FNMS? To reliably monitor the agent, you would need an external system.

Softline Group is Europe's leading independent expert in Software Asset Management.
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Intrepid explorer

Re: Troubleshooting Flexera agent is a time consuming process

Here comes role of beacons here , if we can't see it over FNMS , atleast we should see the logs over beacons.
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Flexera
Flexera

Re: Troubleshooting Flexera agent is a time consuming process

I have put together the attached document to help determine what should be monitored by a system monitoring tool. 

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Rising star

Re: Troubleshooting Flexera agent is a time consuming process

Nice list. The agent installation log (C:\Windows\Temp\ManageSoft\installation.log) should be monitored as well. It contains errors when downloading the policy fails.
Softline Group is Europe's leading independent expert in Software Asset Management.
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Flexera Alumni (Retired)

Re: Troubleshooting Flexera agent is a time consuming process

@chirag_sharma2, we are aware of this limitation. At this time, I believe that Support may have some tools that can assist with collection of logs from agent devices. We are also looking at delivering this capability in the product in the near future.