msutharh
Intrepid explorer

Slow Processing NDI

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We have FNMS 2019 R2 on-premises.

From last few days we observed there are many files stuck in Incoming Inventories folder. When check it process slowly and currently 4000+ NDI files are there in Inventories folder. Beacon communication is successful and not found any errors in any logs.

We have restarted all the FNMS services,  restarted database service but still same.

1 Solution

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jjensen
Flexera Alumni

Re: Slow Processing NDI

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Hello @msutharh,

Out of curiosity - if you check Discovery & Inventory -> Settings -> File Evidence, what is configured there?

Any time an issue of slowness/performance arises, file evidence scanning immediately comes to mind - especially from Unix devices.

If you have broad inclusions for directories from Unix devices (e.g. scanning from root downwards), then this may be contributing towards slowness.

HTH,
Joseph

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8 Replies
mfranz
Shining star

Re: Slow Processing NDI

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Hi,

Is the NDI consumption slow, or did it stop completely? Have you checked your application server health (CPU, RAM)? Also, how's your inventory database doing?

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.
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msutharh
Intrepid explorer

Re: Slow Processing NDI

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Its processing but slowly. and Application and Database Server performance is normal and inventory database is normal.

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mfranz
Shining star

Re: Slow Processing NDI

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Are the NDIs especially large? How are the NDIs transferred? Is there some kind of customizing in place? Because I think by default, the web service should process them right away, without them showing up in the folder.

Maybe you can move the files to another folder temporarily and see how it operates if only a few files are in the incoming  folder?

Softline Group is Europe's leading independent expert in Software Asset Management.
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jjensen
Flexera Alumni

Re: Slow Processing NDI

Jump to solution
Hello @msutharh,

Out of curiosity - if you check Discovery & Inventory -> Settings -> File Evidence, what is configured there?

Any time an issue of slowness/performance arises, file evidence scanning immediately comes to mind - especially from Unix devices.

If you have broad inclusions for directories from Unix devices (e.g. scanning from root downwards), then this may be contributing towards slowness.

HTH,
Joseph

If my response answered your question satisfactorily, please click "ACCEPT AS SOLUTION" to heighten visibility for future customers!

View solution in original post