Some users may be experiencing issues when trying to access customer resources like the Case Portal or the Product Licensing Center. Our team is aware of the issue and is working to resolve it. Click here for more information.
I have POs but no application to link it to. Not sure where I can find the source of how to discover our new software installs. Any insight?
‎Oct 25, 2019 09:48 AM
@maryle , you would handle this like Unrecognized Software Evidence. In this case there is an unrecognized SKU. You can submit this to Support so that the SKU Recognition is added in a future update to the Flexera Content Libraries.
In the interim, you can create the license manually for this SKU. Once you have done this, then going forward, FNMS will recognize that same SKU and recommend that you link it to the same license.
Kirk
‎Oct 30, 2019 08:36 AM
If you are dealing with a business specific application or a new version, you may need to manually create the application from the unrecognized evidence.
‎Oct 25, 2019 10:34 AM
‎Oct 25, 2019 11:07 AM
What are you using to collect inventory from the devices that you know have the application on?
What is the application name?
What OS is the application running on?
How have you confirmed physically that the application is in fact present?
‎Oct 25, 2019 12:14 PM
Additional questions:
Also add how long has the software been installed?
When was the last inventory run?
Has there been a full reconcile after the last inventory?
‎Oct 25, 2019 02:57 PM
‎Oct 25, 2019 04:13 PM
‎Oct 25, 2019 04:12 PM
‎Oct 26, 2019 01:18 AM
How is this software access by the end users? Is it a virtual streaming application using Citrix XenApp or Microsoft App-V? If yes, then SCCM will not pick up the installation because it is virtual. You would need to use the FlexNet Manager inventory connector for XenApp or App-V
‎Oct 26, 2019 03:24 PM
‎Oct 28, 2019 03:09 PM
What version of FNMS do you have?
What is the Tableau product in question?
Can you provide the Item Description of the purchase record? Does it have a Tableau part number?
‎Oct 28, 2019 03:35 PM
‎Oct 28, 2019 04:19 PM
If you do not see "newer" versions in your list of Installed Software, it is possible that the newest versions/patches are not reflected in the Application Recognition library.
If you go to the Unrecognized Evidence view and search on the publisher name of "tableau", what do you see?
‎Oct 29, 2019 07:15 AM
‎Oct 29, 2019 11:26 AM
OK, let's just focus on Tableau Desktop. It does not look like you have any unrecognized evidence for that application. What version of Tableau Desktop are you looking for that you do not see in your Installed Applications view? The latest version of Tableau Desktop is 2019.3
Kirk
‎Oct 29, 2019 12:39 PM
‎Oct 29, 2019 01:51 PM
OK, that is a different story. I did a quick Google lookup of "Tableau Creator". It turns out that this is not an actual application. It is a user-based subscription license for Tableau that is a product bundle that includes both Tableau Desktop and Tableau Prep.
You would need to create the software license as a Product Bundle that includes both of these products.
‎Oct 29, 2019 02:09 PM
‎Oct 29, 2019 02:38 PM
‎Oct 30, 2019 03:00 AM
‎Oct 30, 2019 07:18 AM
User | Count |
---|---|
8 | |
6 | |
3 | |
3 |