It looks like Microsoft has unexpectedly changed the Graph API that we use and in order to have access to the Software Usage report, accounts must now have a higher level of privilege, which is why your Office 365 connections are failing on the "gathering usage" step.
The following update was posted by Microsoft on December 17. Flexera will need to research this and determine the best way to remediate.
- The adapter must be granted permissions to access the Microsoft data. The application requires read only access to this data.
- The change that Microsoft has announced requires that the individual account granting our adapter the read only access must now have an elevated privilege.
- This does not impact the application's read only permissions. We don't store the grantor's credentials either.
- Customers should follow Microsoft's guidance on the elevated privilege for the grantor and obtain a new refresh token from the elevated account for the adapter to continue functioning.