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Occasional contributor

Re: Last download of packages for managed devices failed. Check the log file on the beacon server.

thanks MRRICHARDSON

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Flexera
Flexera

Re: Last download of packages for managed devices failed. Check the log file on the beacon server.

Hi all,

Considering there are several versions impacted all at the same time, this suggests there could be something operating system related and the most likely cause is a Microsoft Update.  Testing on this is continuing but to help confirm or deny if this is a valid line of investigation, can I have confirmation from those impacted of the following information:

  1. What Operating Systems are the parent / child beacons running?
  2. Have any Windows Updates / patches been applied in the last 2 weeks or so?
  3. Can you try taking the URL from packageretriever.log and manually running that locally on the parent server and see if it works or if still fails (trying to rule out browser / networking issues).
  4. Are all of you using HTTPS or is anyone experiencing this on HTTP?

 

What we've found is that it's primarily .cab files that are impacted and so one option to temporarily get around this if you need to is to manually copy the files from the parent to the child beacon.  This isn't intended as a long term solution but if anyone needs to get this working urgently I'd recommend this approach in the short term.

(Anything expressed here is my own view and not necessarily that of my employer, Flexera)
If the solution provided has helped, please mark it as such as this helps everyone to know what works.
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Frequent contributor

Re: Last download of packages for managed devices failed. Check the log file on the beacon server.

Hi @mrichardson ,

 

Our implementation is like this:

 

App Server - Beacon 01 - Beacon 02 - Beacon 03

App Server - Beacon 01 - Beacon 6

App Server - Beacon 04 - Beacon 05

 

 

Beacon 01, 02, 03, 05  are Windows 2012 R2 Standard

Beacon 06 - Windows 2016

Impacted beacon by this error are Beacon 03 and beacon 05, strange thing is that Beacon 02 that is also a child beacon is not generating this error, also Beacon 05 which is a child beacon but is with Windows 2016

Related to what updates was applied I have no idea as the OS are managed by different teams

I  hope this information is useful for you, I will test the direct download of the failed package and let you know.

By the way I observed this behavior also before on FNMS 2019 R1 and with the upgrade to R2 the issue was not resolved.

 

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Frequent contributor

Re: Last download of packages for managed devices failed. Check the log file on the beacon server.

Hi @mrichardson ,

I tried to download the .cab file that is generating error via internet explorer and I receive the same 500 error, our beacon implementation is a mix of https and http, this error in log file this error appear on across all reachable beacons, http and https, so it seems that is not related to https communication, or at least in my environment.

 

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Flexera
Flexera

Re: Last download of packages for managed devices failed. Check the log file on the beacon server.

Thanks @adrian_ritz1 for doing those tests, we have a couple of theories that our developers are looking into however to help confirm if these are a possibility they've identified a couple of other pieces of information that needs validating:

  1. Are the beacon versions on 2019 R2 or are they earlier?
  2. If they are on 2019 R2, were the beacons upgraded before or after the application server?
  3. In the packageretriever.log file, do the files that fail have *_metapkg.ndc.cab as the format?

The answers to all 3 questions will help our developers to identify the correct line of investigation to follow.

(Anything expressed here is my own view and not necessarily that of my employer, Flexera)
If the solution provided has helped, please mark it as such as this helps everyone to know what works.
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