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Cloaky
Intrepid explorer

JAMF integration overriden Mac OS agent

Hey Dear Community,

 

I have a problem here - I had the Flexnet Agent installed on the Mac device which reported inventory (snapshot)

But now when I checked the last inventory is coming in through the JAMF integration.

 

We wanted to test our agent method, but not sure why the agent is not the last source of inventory?

Any possible level of troubleshooting that should be done? I also checked on the Flexnet Agent status tab

 

Thank you

Abhilash M

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7 Replies
Moderator mgunnels Moderator
Moderator

Re: JAMF integration overriden Mac OS agent

It's normal to see the last inventory source switch between multiple sources. This boils down to which source last reported to the Flexnet Management Suite. You can confirm that an agent is uploading inventory by reviewing the Tracker.log in 'C:\windows\temp\managesoft" on the device running the agent.  You can also review the IIS log on either the beacon or inventory server. (Searching for the device name)

There is a inventory source priority option under data inputs. This will allow further control of inventory merging from multiple sources.

If your on premises you can also review the inventory database to confirm that an agent has reported inventory. 

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Community Manager ChrisG Community Manager
Community Manager

Re: JAMF integration overriden Mac OS agent

A few different considerations apply when a single computer is represented in multiple inventory sources:

  • Software inventory from all the sources is imported and effectively merged together
  • Single-valued properties on inventory device records are generally chosen from the "main" source, where "main" is the inventory source which is configured as "primary" (if any), or (if none of the sources are primary) is the source with the most recent inventory date.

If you want to see data for a computer that has been gathered by the FlexNet agent and be quite sure that you are only seeing data from the FlexNet agent, you would need to ensure that the computer is not present in any other inventory source that FlexNet is importing data from.

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
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Cloaky
Intrepid explorer

Re: JAMF integration overriden Mac OS agent

Hello Chris,

I do have the inventory collected both from the agent as well as from the JAMF source, but will the setting that I have changed on the adapter page help?

'ignore the device's inventory from the data source'

Previously it was the third option that was set - 'Import the inventory from this source for possible merging'

I am assuming that this could help me, but I would certainly require your feedback as well!

Thank you

Abhilash M 

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Moderator JohnSorensenDK Moderator
Moderator

Re: JAMF integration overriden Mac OS agent

@Cloaky 

The answer is yes, provided that the FlexNet inventory for the device is newer than from JAMF. Please refer to the online help's Overlapping Inventory Filter section that states:

"Ignore the device’s inventory from this data source — When you have more recent inventory from another source for the same target inventory device, the record from this source is completely ignored. (Technically, the device record is deleted from the staging table in the database, and so can never be imported.)"

Thanks,