Hello,
We are on FNMS SaaS EU region instance. Though Flexera status dashboard says - Recent issues are fixed, I do not see our instance behaving normally. Most of the screens are throwing timeout errors. Do you experience the same problems? Support team is not very responsive on support tickets.
Regards
Vinod
Oct 31, 2019 09:05 AM
Oct 31, 2019 09:09 AM
Oct 31, 2019 10:09 AM
I just tried logging in to a tenant I have access to in FNMS Cloud (EU instance) and viewed a number of pages (hoe page, All Assets & All Inventory) without encountering any problem.
Are there any particular pages which are failing to load for you? I can try the same pages from my tenant if you like.
Oct 31, 2019 09:13 AM
Oct 31, 2019 10:07 AM
It sounds like this may be something just affecting your tenant. In my FNMS EU Cloud tenant the "Installed Applications" and "All Applications" pages load successfully in 3 & 5 seconds respectively.
Oct 31, 2019 10:12 AM
Oct 31, 2019 10:17 AM
@vinod_jadhav the same behaviour we're also experiencing on the FNMS EU Cloud platform.
I'm guessing at least one of the pages you're trying to access are > License Compliance > Installed Applications and then trying to drill down into that information.
Could I ask, do you currently have any tasks running, as shown by the status symbol on the right hand side, as that seems to be the cause of the issues for us.
If nothing is running the page is accessible - if there are tasks running then the page times out.
Ben
Oct 31, 2019 10:23 AM
Oct 31, 2019 10:45 AM
Thanks Vinod for the update. Our teams are monitoring the reconcile jobs to ensure that we do not run into the same issue again.
Thanks!
Oct 31, 2019 10:56 AM
Hi @Alpesh,
Looks as there is two issues here, one the reconcile jobs are slow to complete/failing. As part of this however, pages become inaccessible. < - is that element also being looked into.
Ben
Nov 01, 2019 04:07 AM