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Inventory gathering failed. Error: Object reference not set to an instance of an object


We have O365 integration with FNMS 2018 r2 done. Since Oct 6th 2019, we are getting below error:

Inventory gathering failed. Error: Object reference not set to an instance of an object


Attached is the snip of error which we are receiving.


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Community Manager Community Manager
Community Manager

Start by downloading and looking at the full import log - it will contain more context and detail about exactly where the error is originating, which may give more insight into what can be done about it.

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Hi Chris,

I have checked the import log & below is the error which we are receiving. I have also attached the import log.

Failed to execute Reader 'Get Users from Office 365' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\microsoft office 365\User.xml, at step line 1
Error: Object reference not set to an instance

Please suggest how to fix this issue?

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Seeing that is was working and now it is failing that the 1st xml, are there any other imports running at the same time?


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There is only O365 integration running on that time. Other integration have different time.

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you will have to verify if there is anything working(in-Progress) on your compliance, this issue I also experienced and had to stop all in-progress tasks that are working on my Compliance DB

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