We are facing the connectivity issue with Flexera PROD Beacon Server
hence we decided to restart the Flexera Beacon Server. However we are still facing the issue with connectivity.
Kindly guide how to restart the beacon engine service after the reboot of Flexera Beacon Server
Aug 26, 2020 03:35 PM
Go to services.msc on the Beacon Server and you can restart the Flexnet Beacon engine services.
Aug 26, 2020 11:18 PM
What do you mean with connectivity issue?
Aug 27, 2020 01:41 AM
Aug 27, 2020 07:48 AM
There might not be an issue with the beacon engine. So if a restart doesnt fix the issue there is a problem elsewhere. Best thing to do is upload the beaconengine (C:\ProgramData\Flexera Software\Compliance\Logging\BeaconEngine) logs and the uploader log (C:\windows\temp\managesoft) to see if there are any error messages in there in why it is not connecting.
Aug 27, 2020 11:24 AM
Aug 27, 2020 01:37 PM
Please guide where i can get below information.. I know the IP address of our flexera beacon server but no sure about below information .
What is the source IP of traffic?
What is the destination IP of traffic?
What is the protocol? TCP or UDP?
What is the port number?
Aug 27, 2020 03:50 PM
Please share guide / instructions how to update to update the whitelists to include the new IP ranges/domains needed for AWS as well as the new IAM service.
Aug 27, 2020 05:24 PM
Please refer to https://docs.flexera.com/fnms/EN/WebHelp/index.html#topics/FIB-PortsAndURLs.html that then refers to https://docs.flexera.com/fnms/EN/WebHelp/index.html#reference/FIB-URLs.html
Aug 28, 2020 12:46 AM
We need one information whether the traffic is unidirectional or bidirectional.. please confirm. Thanks.
Aug 28, 2020 03:14 PM
The beacon always initiates the communication with the application server, if that's your question.
Aug 31, 2020 01:35 AM
@dparab27 - As highlighted by @JohnSorensenDK, communication is always initiated by the FlexNet Inventory Beacon, and the traffic is bi-directional.
The Beacon initiates communication to the Flexera Cloud using both HTTPS PUT and HTTPS GET over Port 443 with TLS 1.2 encryption level.
Sep 01, 2020 07:26 AM