Highlighted
Flexera beginner

Getting Error while trying to edit a Report

Jump to solution

Hi all,

When I try to edit a custom report(tried both public and Private) in Flenet Manager Suite reports, I am getting the following error code :

Error ID: 887ca4f8-d27e-40da-aee2-6c03a54d8e45

And the following text message:

We have a problem. Unexpected error

Sorry, but something unpleasant has happened. Please let us know what you were trying to do so that we can fix the problem. We suggest starting again from the dashboard, or trying again later.

 

Can someone guide me on why this is happening and what is the solution to be able to edit an existing report?

Thank you

Pramod

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Flexera
Flexera

Re: Getting Error while trying to edit a Report

Jump to solution

@pramodpanda

It looks like you are getting a Red Bar error in your FNMS WebUI. If you would like assistance troubleshooting this error you can open a support case by providing the WebUI log and a new error ID. You can find the steps to generate this log in the attached knowledge base article. 

How to Troubleshoot WebUI Red Bar Errors using the WebUI.log
https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/How-to-Troubleshoot-WebUI-Red-Bar-Er...

If you are using the FNMS Cloud, then please just submit the support case with the error code and where in the FNMS UI you encounter this error. 

I am only human; anything said is my view or from my own experience and not necessarily that of Flexera.
If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".

View solution in original post

8 Replies
Highlighted
Rising star

Re: Getting Error while trying to edit a Report

Jump to solution

Hi Pramod,

Was the report created in the Reports portal or is it a custom report, meaning it is based on SQL?

In some FNMS releases you will see the "Edit" button, although the import was created form custom SQL and cannot be edited in the web interface.

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software and IT Asset Management.
0 Kudos
Highlighted
Consultant

Re: Getting Error while trying to edit a Report

Jump to solution

Hi,

What solution do you use, cloud or on prem?

If on prem, you can find the error in your application server:

%programdata% \flexera software\compliance\logging\webui

There you should see more about your error.

 

0 Kudos
Highlighted
Flexera beginner

Re: Getting Error while trying to edit a Report

Jump to solution

It was created in the Reports portal.

In fact I created it myself, but once saved, it is not allowing me to make any edits.

0 Kudos
Highlighted
Flexera beginner

Re: Getting Error while trying to edit a Report

Jump to solution

On-Prem. Not sure where to find this path.

Is this a common error?

0 Kudos