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Level 7

Full Recon failed after Upgrade to 2019 R1

Full Recon was failed after upgrade to 2019 R1. It timeout after 8 hrs. I have gone through below KB and increased timout value from 4 hrs to 8 hrs.

Full Recon successfully completed before upgrade to 2019 R1. refer attached import error log file and user.xml file.


2019-09-09 20:35:13,893 [INFO ] CreateLicenseUserStringMappings (Execute on FNMP)
2019-09-10 04:35:13,581 [INFO ] Failed to execute Reader 'CreateLicenseUserStringMappings' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\managesoft\User.xml, at step line 1
Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
2019-09-10 04:35:13,581 [INFO ] All retries have been attempted for Reader 'CreateLicenseUserStringMappings'
2019-09-10 04:35:13,597 [INFO ] Completed with error in 8 hours, 0 minutes, 0 seconds.
2019-09-10 04:35:13,597 [INFO ] Released application lock Reader_9b412189-6ce9-4fbf-8eb4-38bfee10b7e1_Computer_ALL
2019-09-10 04:35:13,613 [ERROR] System.Data.SqlClient.SqlException (0x80131904): Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async, Int32 timeout, Boolean asyncWrite)
at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
at ManageSoft.Compliance.Importer.Logic.XML.ExecuteOnTarget.ProcessStep(IExecutionContext context)
at ManageSoft.Compliance.Importer.Logic.XML.Reader.Execute(IExecutionContext context)
at ManageSoft.Compliance.Importer.Logic.ActionExecuter.ReaderExecuter.ExecuteSingleReader(Reader reader, Int32 procedureOrder, Version sourceDatabaseVersion)
at ManageSoft.Compliance.Importer.Logic.ActionExecuter.ReaderExecuter.Execute()
at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ProcessExecution(ComplianceReader p_ComplianceReader, Tenant p_Tenant, IExecutionContext p_Context)
Error Number:-2,State:0,Class:11
2019-09-10 04:35:14,894 [INFO ] Released application lock ManageSoftComplianceImporter_Exclusive
2019-09-10 04:35:14,910 [INFO ] Time: 10 September 2019 04:35:14
2019-09-10 04:35:14,910 [INFO ] Total import time: 8 hours, 1 minute, 27 seconds
2019-09-10 04:35:14,910 [INFO ] 0 source data warnings
2019-09-10 04:35:14,910 [INFO ] 1 errors, 0 warnings

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2 Replies
Community Manager Community Manager
Community Manager

I have heard of this problem affecting a range of FlexNet releases, at least back to the 2017 R3 release.

One thing to try here would be to edit the User.xml file to add a line like the following at the start of the CreateLicenseUserStringMappings reader:

CREATE NONCLUSTERED INDEX NC_LicenseUser_ExternalUserIDForMapping ON #LicenseUser ([ExternalUserIDForMapping])


(On a more personal note - I see that Flexera Support sent you some guidance in May this year on how to resolve this problem on your 2018 R2 system; I'm not sure if they sent the same guidance as what I've suggested here, but you may want to check those details again in case they help with the current timeout.)

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Thanks Chris, this helped me to solve the reconciliation error after upgrade FNMS 2018R2 to 2019R.