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chirag_sharma2
Frequent contributor
‎Jan 20, 2021 08:00 AM

Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip

Flexera agent is not tracking Serial Number of M1 based macs because they do not have bios/boot rom. No mgs_bios class data is written to an ndi as the result. since that is where the agent retrieves the information, no serial number is inventoried.

 

Anybody has any solution?

Is it the problem with Apple or a design issue with Agent ?

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5 Replies
kclausen
Flexera
Flexera
‎Jan 21, 2021 12:27 PM

Re: Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip

Just curious as to what version of the FlexNet Agent you are using.  Flexera has only tested the 2020 R2 Agent against this new OS X Platform.

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chirag_sharma2
Frequent contributor
‎Jan 25, 2021 09:31 AM

Re: Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip

Hi @kclausen 

FlexNet Manager Suite 2020 R2 Part Number: 16.0.0.

Best,

Chirag

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kclausen
Flexera
Flexera
‎Jan 25, 2021 09:39 AM

Re: Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip

@chirag_sharma2  - Thank you for confirmation.  In that case, I would see if you get any feedback from other members of the Community.  Have you submitted a Support Ticket for this?

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chirag_sharma2
Frequent contributor
‎Jan 25, 2021 10:04 AM

Re: Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip

Yes @kclausen , Support is saying that M1 based Macs do have no BIOS/boot ROM. No MGS_BIOS class data is written to an NDI as the result. Since that is where the agent retrieves the information, no serial number is inventoried.

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