Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip

[chirag_sharma2]

Flexera agent is not tracking Serial Number of M1 based macs because they do not have bios/boot rom. No mgs_bios class data is written to an ndi as the result. since that is where the agent retrieves the information, no serial number is inventoried.

Anybody has any solution?

Is it the problem with Apple or a design issue with Agent ?

[kclausen]

Just curious as to what version of the FlexNet Agent you are using.  Flexera has only tested the 2020 R2 Agent against this new OS X Platform.

[chirag_sharma2]

Hi @kclausen 

FlexNet Manager Suite 2020 R2 Part Number: 16.0.0.

Best,

Chirag

[kclausen]

@chirag_sharma2  - Thank you for confirmation.  In that case, I would see if you get any feedback from other members of the Community.  Have you submitted a Support Ticket for this?

[chirag_sharma2]

Yes @kclausen , Support is saying that M1 based Macs do have no BIOS/boot ROM. No MGS_BIOS class data is written to an NDI as the result. Since that is where the agent retrieves the information, no serial number is inventoried.