Our publisher summary is showing up different consumption numbers for different publishers on my UI than my manager. Any insight?
Feb 03, 2020 08:51 AM
The first answer that springs to mind, would be whether you have different rights associated? So are you able to see the same amount of assets as your manager for example.
Feb 03, 2020 09:29 AM
Feb 03, 2020 09:32 AM
Are both accounts assigned to the exact same roles?
Feb 03, 2020 09:34 AM
So in terms of permissions Admin’s do these have the same roles, as these can differ.
If these are the same, have you checked that the WebUI is the same for both users, so filtering as an example is to a user level rather than an FNMS application level. So if you’ve changed the view in the WebUI this will not be reflected for another user.
Feb 03, 2020 09:36 AM - edited Feb 03, 2020 09:40 AM
We checked our filters and no filters are added. Yes, both our roles are set as admin.
Feb 03, 2020 09:41 AM
On the Publisher Summary view, up in the upper-right of the page there is a "Enterprise Filter" link. Do either you or your manager have a filter on this view that is only looking for specific Locations, Business Units or Cost Centers?
Feb 03, 2020 09:55 AM
No filters are added in specifics to cost center, corporate unit, or location for both of us.
Feb 03, 2020 10:00 AM
Since you are seeing different data, then the only answer is that the two accounts have different security assignments or have applied some type of filter.
Just to be clear, when you go to the Accounts view and see the two accounts, the only role assigned to each account is Administrator correct? Or, does you manager have the Administrator role and an additional role?
Feb 05, 2020 07:55 AM