FNMS Agent Service wont uninstall

[krystel_campos]

I have a customer who is uninstalling an older version of the Windows FNMS agent  and when they run the uninstall, the agent service changes to disabled and wont let the new agent get install until the server is rebooted.

These are servers that cant be rebooted for now, is there a way to remove the service from the registry or a command that we can use to continue with the uninstall?

[jjensen]

Hello @krystel_campos,

Is it only the services that remain after the uninstall attempt, or does the entry within Add/Remove Programs persist too?

One potential option would be to try using 'sc delete' to manually remove both agent services:

sc delete <servicename>

https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/sc-delete

This should remove the service subkeys from the registry under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<ServiceName>.

Of course, ensure that the service is completely stopped first, with:

sc stop <servicename>

HTH,

Joseph

[krystel_campos]

Great i will try it and update this!
Thanks