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Error importing log files

I am trying to manually import log files but I receive an error

Unknown error when importing the report configuration. Unknown Error, please see details in FlexNet Manager log (Error: ).

I check the log file and saw the error 

2022-09-22T08:39:19,717 ERROR [reporting .actions] [default task-2] An error occu red while reading the report configurati on file Failed to import report configur ation:[Incident# 3595-686] com.flexnet.r emotereporting.exceptions.FLEXnetReporti ngInvalidArgError: Invalid argument

I have stopped and restarted the Flexnet service on the Reporting and Application server but it has not resolved the issue.  Any ideas on how to fix this?

(4) Replies
By Level 5 Flexeran
Level 5 Flexeran

Hi kdoyle,

Can you please provide the command line you are using to upload the report log files.



I am using the Import button on the GUI 

Reporting  -> Report Log Summary  ->   Import Report Log

What's the size of the file(s)? Do you have access to the Admin server and attempted to import from there?


When I do  bulk import I see the application states Importing 6 log files. When I go back to the GUI on 2 log files have been imported.  I was previously able to successfully import all 6 logs (individually and bulk)

The size of the files imported are 792KB and 455KB.  

The size of the files not imported are 8189KB, 1376KB,  733KB and 10692 KB