iammanzi
Level 7

Error Popping Up on Beacon

Good day

We are experiencing an issue on a beacon where we are receiving a pop-up error as attached.

All settings on the beacon are correct. Policys are downloading and the beacon is connected.

The BeaconIIS and Beacon Engine logs show no errors but the InventoryBeacon logs produces the below error.

This is a cloud instance of fnms and the version of the beacon is 13.5.1.31.

Service account is set a local.

Any ideas?

 

2019-07-16 04:26:30,834 [Beacon.MainForm ] [WARN ] Failed to update data in the background, from the beacon service.
System.NullReferenceException: Object reference not set to an instance of an object.
at ManageSoft.Compliance.Beacon.Helpers.GridControlState.ViewState.SaveState(GridView view)
at ManageSoft.Compliance.Beacon.DetailPanels.SchedulingPanel.DataStore_DataChanged(Object sender, EventArgs e)
at ManageSoft.Compliance.Beacon.Data.DataStore.DataChangedHandler.Invoke(Object sender, EventArgs e)
at ManageSoft.Compliance.Beacon.Data.DataStore.OnDataChanged()
at ManageSoft.Compliance.Beacon.Data.DataStore.UpdateDataStorePartial(ScheduleSummary scheduleSummary, JobHistory jobHistory, List`1 rules)
at ManageSoft.Compliance.Beacon.MainForm.UpdateDataPartial()
2019-07-16 04:27:30,848 [trollers.IPCController] [WARN ] Connection to Beacon Engine Service failed. Please restart the service and try again.
2019-07-16 04:28:55,432 [Beacon.MainForm ] [WARN ] Failed to update data in the background, from the beacon service.
System.NullReferenceException: Object reference not set to an instance of an object.
at ManageSoft.Compliance.Beacon.Helpers.GridControlState.ViewState.SaveState(GridView view)
at ManageSoft.Compliance.Beacon.DetailPanels.SchedulingPanel.DataStore_DataChanged(Object sender, EventArgs e)
at ManageSoft.Compliance.Beacon.Data.DataStore.DataChangedHandler.Invoke(Object sender, EventArgs e)
at ManageSoft.Compliance.Beacon.Data.DataStore.OnDataChanged()
at ManageSoft.Compliance.Beacon.Data.DataStore.UpdateDataStorePartial(ScheduleSummary scheduleSummary, JobHistory jobHistory, List`1 rules)
at ManageSoft.Compliance.Beacon.MainForm.UpdateDataPartial()
2019-07-16 04:29:55,445 [trollers.IPCController] [WARN ] Connection to Beacon Engine Service failed. Please restart the service and try again.

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2 Replies
msutharh
Level 7

it seems beacon service is not starting. please check service status.

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The beacon service is started.

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