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Level 10 Champion
Level 10 Champion

EOSL causing ARL Import to fail

When performing a manual import of the content libraries the task is failing due to a failed extraction of the EOSL libraries. We are not using the EOSL libraries and I am not creating the EOSL folder under content. I only have ARL and SKU/ After the ARL tasks complete the RecognitionImportTool is beginning the EOSL tasks and attempting to extract the EOSL cab file. It creates a temp-extract file and then fails.

Is there a way to force the tool to disregard the EOSL task and move to the SKU and PURL import?

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2 Replies
Flexera Alumni

@dbeckner - Go ahead and create the folder named C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\EOSL.   Just do not put the file into this folder.  Your ARL import should run now and no EOSL data will be imported.

Hi @kclausen It looks like the issue is that the customer is licensed for the EOSL library so the process expects the library to be there. Once I get those added in I am confident it will work. Thanks for the response.

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