Download failure: Error 0xE0500194: 404 Not Found

[msutharh]

We have FNMS 2019 R2 on-premises. After upgrade from 2019 R1 to 2019 R2 agent policy download fail.

Both beacon test connection is successful also both beacon is showing in up-to-date status in FNMS Console. Both beacon updated with latest version.

When execute command start mgspolicy -t machine it unable to download policy and gives below error.

Reconfigure all the application, restarted IIS, Restarted server.

[21-02-2020 18:49:44 (G, 1)] {3556} Unable to access “http://itambcn.vodafone.co.in/ManageSoftDL/”; server has been discarded from failover list
[21-02-2020 18:49:44 (G, 1)] {3556} Base URL “https://INMUMFLXPRDAPP.inroot.in/ManageSoftDL/” will be used
[21-02-2020 18:49:44 (N, 0)] {3556} Downloading “https://INMUMFLXPRDAPP.inroot.in/ManageSoftDL/Policies/Merged/inroot.in_domain/Machine/inmumflxprdapp.npl?machinename=inmumflxprdapp&ipaddress=169.254.88.159,10.94.1.161” to “C:\Users\SVCF~1.INR\AppData\Local\Temp\NDL9227.npl”
[21-02-2020 18:49:44 (G, 0)] {3556} Download failure: Error 0xE0500194: 404 Not Found
[21-02-2020 18:49:44 (N, 0)] {3556} Download FAILED for “https://INMUMFLXPRDAPP.inroot.in/ManageSoftDL/Policies/Merged/inroot.in_domain/Machine/inmumflxprdapp.npl?machinename=inmumflxprdapp&ipaddress=169.254.88.159,10.94.1.161”
[21-02-2020 18:49:44 (N, 0)] {3556} Downloading “https://INMUMFLXPRDAPP.inroot.in/ManageSoftDL/Policies/Merged/inroot.in_domain/Machine/inmumflxprdapp.npl?machinename=inmumflxprdapp&ipaddress=169.254.88.159,10.94.1.161” to “C:\Users\SVCF~1.INR\AppData\Local\Temp\NDL9227.npl”
[21-02-2020 18:49:44 (G, 0)] {3556} Download failure: Error 0xE0500194: 404 Not Found
[21-02-2020 18:50:36 (U, 0)] {3556} ERROR: Error (s107m855)
[21-02-2020 18:50:36 (U, 0)] {3556} ----------------
[21-02-2020 18:50:36 (U, 0)] {3556} The web server or proxy from which ManageSoft
is attempting to retrieve the application
returned the following HTTP error message:

Error 0xE0500194: 404 Not Found

Contact your network administrator or the
originating site's Webmaster for assistance.

[21-02-2020 18:50:36 (N, 0)] {3556} Download FAILED for “https://INMUMFLXPRDAPP.inroot.in/ManageSoftDL/Policies/Merged/inroot.in_domain/Machine/inmumflxprdapp.npl?machinename=inmumflxprdapp&ipaddress=169.254.88.159,10.94.1.161”
[21-02-2020 18:50:36 (U, 0)] {3556} QUERY: Cannot download file
[21-02-2020 18:50:36 (U, 0)] {3556} ----------------
[21-02-2020 18:50:36 (U, 0)] {3556} The download was interrupted while retrieving file
"inmumflxprdapp.npl?machinename=inmumflxprdapp&ipaddress=169.254.88.159,10.94.1.161"

Do you wish FlexNet Manager Platform to attempt to retrieve the file again?
[21-02-2020 18:50:36 (U, 0)] {3556} ----------------
[21-02-2020 18:50:36 (U, 0)] {3556} RESPONSE: Cancel

[mfranz]

Hi,

Have you tested the policy download link in a browser or a command line tool? Could you test HTTP?

Best regards,

Markward

[msutharh]

Yes, tried but unable to download file. And it is showing connecting only...

[ChrisG]

A 404 “NOT FOUND” error when downloading policy will often indicate that the beacon the agent is downloading from has not been configured to allow agent downloads. Check the beacon configuration on INMUMFLXPRDAPP to determine whether the beacon web server functionality has been enabled.

With that said, I’m not sure that in your situation the INMUMFLXPRDAPP server should have the beacon web server functionality enabled. Do you really want agents to be downloading from that server, or should they be downloading from the itambcn server? If they should be downloading from itambcn (which I suspect is your intention), you will need to look earlier in the logging than what you have reproduced in this post to understand why the download from that server failed. Earlier logging will give additional insight into why that server was discarded from consideration as per the following line:

[21-02-2020 18:49:44 (G, 1)] {3556} Unable to access “http://itambcn.vodafone.co.in/ManageSoftDL/”; server has been discarded from failover list

[msutharh]

@ChrisGI have received older log before upgrade to 2019 R2.

in that log policy was download from itambcn server. here I am attaching old log. I have upgrade through same implementation script and nothing has been change but still don't why having this issue. Request you please help me to understand this issue and how come we resolved it.

[ChrisG]

OK. So the question is what does the logging show about why the agent is not downloading from the itambcn server now. The logging you've extracted doesn't cover that operation - that a look in your logs to see what it says prior to the first line of logging included in the original post in this thread.

[mcavanagh]

There is a known issue where users are getting a 404 error when downloading files. There are a couple of things you can check

Could you try to download the package via chrome - We have seen examples where the customer tries with IE and they cannot resolve the name, however when they try chrome it works ok. If this works then it means that the file is present and everything is setup correctly. 

[AjaykumarPatil]

@msutharh Did you get any final solution for this issue?

[tallal85]

I have the same problem and i have resolve it, in fact it was an account problem in the IIS application pool identity, the accounts on the beacon and the batch server were not the same.
Regards,
Othmane TALLAL