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Intrepid explorer

Cloud Beacon shows check connectivity

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Good day

We have configure a beacon to connected to FNMS Cloud but it show Check connectivity.

This is what is done:

  • all URLS are opened
  • port 443 is opened
  • tls is configured
  • logon as batch job and login as service is granted
  • i dont see any errors in the beaconengine  log file

What else could we check ?

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Intrepid explorer

Re: Cloud Beacon shows check connectivity

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Good day

I have found the resolution. The servers are configured with a proxy, so i added the proxies into the registry and the beacon is now connected.

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Flexera
Flexera

Re: Cloud Beacon shows check connectivity

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Look at the Scheduled Tasks created for the beacon.  Is the task to upload Beacon Activity and Status enabled and successfully running?

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Intrepid explorer

Re: Cloud Beacon shows check connectivity

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@kclausen - At first they were failing, we then corrected the tasks and ran them, but it still reports "check connectivity"

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Intrepid explorer

Re: Cloud Beacon shows check connectivity

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Hello There, perhaps log onto the Beacon server and go into the Windows Services area and Stop the Beacon Service , wait a minute or 2 and then restart it. I have seen where the Beacon Service gets hung up for some reason, stopping and restarting the Beacon Service quite often works. It's a long shot but worth the few minutes of effort.

 

Bruce

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Intrepid explorer

Re: Cloud Beacon shows check connectivity

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Hello Again, just thought of something else .. if this is a brand new Beacon and has never worked or perhaps the very first Beacon ... verify your environment or perhaps the clients environment for how any Proxy server is configured.

In my environment, we have to identify all 5 of our Beacons in an Non Authenticated Group so that the Proxy server is not looking for a user and password. Reminder that ..

Flexera FlexNet Manager Beacon servers do not support Authenticated Proxy. The Beacon only supports Anonymous Proxy.

Again .. worth a look

 

Bruce