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Change Operating System properties

Hello all,

I've inventoried both Windows and UNIX devices. The OS of UNIX device is normal but Windows devices have this value "Microsoft Windows Server 2012 R2 Standard|C:\Windows\Device\Harddisk\Partition1". And the service pack value is empty.

How can I remove the part "|C:\Windows\Device\Harddisk\Partition1" and get the Service pack value?

Thanks for your support.

(5) Replies
ChrisG
By Community Manager Community Manager
Community Manager

Take a look at the guidance in the following article to see if it helps: Operating System Name not detected correctly

If it doesn't help: what FlexNet Manager Suite component versions are you using on the application server and FlexNet agent?

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)

Hello @ChrisG 

I'm using FNMS 2021R1 and Inventory Agent 17.0.1. And this problem hasn't appeared at the first time inventory successfully.

And as the link, I have to do that on each target, don't I?

The workaround steps described in the article I linked to above are applied on the inventory server. These steps are not applied to client computers.

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)

Hello @ChrisG 

As the link, I checked the registry key. Their path are same.

OK. It sounds like whatever is going on here likely isn't related to that KB article then. I don't have any other ideas about what may be causing this though sorry.

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)