Level 9

COGNOS Service Account Password Update

Besides the ICAPool in IIS and the IBM Cognos Service is there another (potentially embedded) place where the service account password is used? After changing the password in these 2 locations the services started up successfully but the analytics sign-in fails for users and the cognos logs show "401 unauthorized" errors.

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There's a lot of IBM articles available in their community but you may prefer to raise a support case to get assistance in troubleshooting your specific issue from Flexera Support.


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