What inventory tool is being used to gather data from these devices?
What operating systems are running on the devices?
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In that scenario, I expect the serial number shown in FlexNet will reflect what is configured in the BIOS on the device. The fact the serial numbers are coming up as blank in FlexNet suggests that no serial number has been configured in the BIOS of these devices.
One way to verify this would be to execute the following PowerShell command on an affected device to check whether any value is returned:
(Get-WMIObject -Class Win32_BIOS).SerialNumber
Most BIOSes will allow a serial number to be configured in them to override the value (if any) supplied by the manufacturer. If you do that then I expect the FlexNet agent will start to pick up any value you configure.
(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)
Hi..you can try by manually entering the serial number given on your device. Compute Stick serial numbers and SA numbers (subassembly number, or stocking ID) are on the label on the bottom of the device.
