Hi everyone,
We are using the On-Prem FNMS 2023 R1,
To start with, I am not managing the back end Flexera server but rather only involved in the front end management. However, our support team is clueless where to begin since there has been a reshuffling of staff and the people who set up Flexera is gone.
Essentially, from what I was told they changed the SCCM database to which our instance connects to. I would think that you only need to update the Beacon and all is dandy. However, I can still see errors in my end and I was provided the below log entry:
2024-08-12 00:02:26,019 [Services.PolicyService|policy] [ERROR] Failed to download policy.
Flexera.SaaS.Transport.Core.ComplianceApiFatalException: Could not download item from http://<servername>/inventory-beacons/api/policy/?BeaconUID={18DB70E4-0987-4426-8F44-DAF1D5512D65}. Server returned 'Not Found'
at Flexera.SaaS.Transport.Core.HttpClientBase.HandleDownloadResponse(HttpResponseMessage response, Boolean ignoreNotFound)
at Flexera.SaaS.Transport.Rules.PolicyClient.DownloadPolicy(String currentVersion, String inventorySettingsRevision)
at Flexera.Beacon.Engine.Services.PolicyService.GetPolicyFromServer(Int32 currentRevisionNumber, String inventorySettingsRevision)
at Flexera.Beacon.Engine.Services.PolicyService.UpdatePolicy(IActivityLogger activityLogger)
Another they found is:
2024-08-12 00:02:25,023 [Core.HttpClientBase |download] [INFO ] Server returned 'not found' for request http://<servername>/inventory-beacons/api/download/all-active-sap-landscapes-xml.
Is there anywhere else they need to be checking?
Thanks!
Aug 12, 2024 07:05 PM
The "not found" errors being reported here suggest that the web server being connected to at http://<servername>/ is not currently configured or operating as a parent beacon or application server.
Some things you might check for on <servername> are:
Aug 12, 2024 07:12 PM
That looks like a log from the child beacon. The logs you're wanting to check would be on the parent beacon/application server (named "<servername>" in the output you're referencing here).
The most relevant log is likely under C:\ProgramData\Flexera Software\Compliance\Logging\InventoryBeacons\.
Aug 12, 2024 08:14 PM