Automatically Ignore machines with duplicate SN

[LuisFernandd]

Hi!

About duplicate hosts with different names and the same Serial Number:

Is it possible when there is more than one host with the same Serial Number, automatically validate the most recent date and set the “Ignored” status of the oldest hosts or overwrite the information or store the duplicates in some group?

Regards,

Luis

[ChrisG]

With a default configuration:

• If no more 2 source computer records with the same serial number are found, the import process will make a "best guess" that the computer has been re-imaged and only import details about the record with the latest inventory.
• Otherwise (i.e. if more than 2 source records with the same serial number are found) then all the records will be imported. There is no built-in automation in the system to set them to an "Ignored" status, but you might consider using a business adapter for doing something like that.

NB. The "2" figure used in the above logic can be changed by changing the value of the MaxDuplicateImportedComputerSerialNo configuration setting in the dbo.ComplianceTenantSetting table in the compliance database. For example:

UPDATE s
SET SettingValue = '1' -- Default is '2'
FROM dbo.ComplianceTenantSetting s
    JOIN dbo.SettingName sn ON sn.SettingNameID = s.SettingNameID
WHERE sn.Name ='MaxDuplicateImportedComputerSerialNo'

See the following page for some discussion about this setting: https://docs.flexera.com/fnms/EN/GatherFNInv/index.html#SysRef/FlexNetInventoryAgent/tasks/Common-MatchingRelatedInventory.html

[LuisFernandd]

Hi Chris,

Got it, I forgot to mention that this is a client hosted on FlexeraOne. In this case, is it possible for this configuration to be carried out through a ticket?

Thank you!

[ChrisG · Accepted solution]

Yes, this setting can be configured for Flexera One ITAM tenants by sending a request to Flexera Support.