sourav_sengupta
Active participant

Applications reported last usage data while metering is not enabled in SCCM

Hi Team,

We would like to request your help with the below items for which software metering is not enabled in SCCM but we can find Last Used Date in FNMS 2019 R2:

1. Beyond Compare 4.2.10 4.2.10.23938

2. Dataload Professional 5.2.1

If you can please help us understand the reason why it i happening, if required we are also ready to connect through a call or a screen-sharing session for a better understanding.

Let me know if you require any supporting screenshot etc.

 

Thanks & regards,

Sourav Sengupta

0 Kudos
3 Replies
kclausen
Flexera
Flexera

Re: Applications reported last usage data while metering is not enabled in SCCM

Starting with the initial release of SCCM 2012, the Asset Intelligence module automatically captures the "Last Used Date" of any application and you do not need to configure the legacy "software metering" method to capture usage data.  Basically, the main difference is that when you enable the legacy "software metering" method for a specific EXE, then SCCM will capture all of the details around the usage over time (number of launches and total run time).

With Asset Intelligence/Last Used Date, SCCM does not capture usage over time, it only captures the "Last Used Date", (Recently Used Date in SCCM)

Here is some old documentation on this:  https://social.technet.microsoft.com/Forums/en-US/e95ccc2f-559a-43b2-afc9-dd9a0a3cb8da/difference-be...

The FNMS Adapter for SCCM will capture the "recently used date" from SCCM and show this as software usage without needing to enable software metering.

If you require additional information, you should raise a Support Case.

kathy_allen
Frequent contributor

Re: Applications reported last usage data while metering is not enabled in SCCM

This is good to know, thanks.  I also thought last used date would be populated if file evidence was added to the applications, correct?

kclausen
Flexera
Flexera

Re: Applications reported last usage data while metering is not enabled in SCCM

@kathy_allen - That depends on your source of data.  In the case of the SCCM "Recently Used Date", what SCCM attempts to do is look at the EXE that was launched, and then look back into the Installation Package repository on the end point to see what application this EXE is associated with and then track the Last Used Date at the package level, not the EXE level.

Depending on how an application was installed, SCCM may not be able to track a launched EXE back to an installation package, especially when an application is installed using non-MSI technology.  For example, we have seen instances where SCCM does not always capture the Last Used Date for Office 365 and Adobe Cloud applications, because these are not installed within an MSI.