Have you reviewed the WebUI log on the web server? It will have more information on the specific error you are encountering.
It will be located in C:\ProgramData\Flexera Software\Compliance\Logging\WebUI
Mar 23, 2023 11:29 AM
The log has not been updated for 6 hours, it's weird. here is the last error in the log :
[ERROR 2023-03-23 14:33:46,972 12844ms UnhandledErrors ] An unexpected error occurred (47a16ae6-c186-4dff-a118-6d116dee8995)
System.Data.SqlClient.SqlException (0x80131904): Cannot find either column "dbo" or the user-defined function or aggregate "dbo.SimpleValueDecode", or the name is ambiguous.
Could not use view or function 'dbo.Grid_EntitlementTransactionUnprocessed' because of binding errors.
Mar 23, 2023 11:38 AM
Mar 23, 2023 06:55 PM
Hello @tallal85 ,
FlexNet Manager 2022R2 uses a new logging engine (nlog) and I have seen a number of issue during the upgrade, as the log config files all located in C:\ProgramData\Flexera Software\Compliance\Logging (for instance "WebUI.config") may not have been updated during the upgrade and still contain refrence to log4net.
You need to check the log config files and replace with the OOB. One (painul) way is to delete all the config files and re-run the configuration PowerShell that you run at the end of the application server installation or ask Support the files.
Then, you can check what error you get!
Hope it helps,
Nov 09, 2023 12:10 PM
Just an FYI for anyone encountering logging issues after upgrading to 2022 R2 (or above) the following KB article talks about the issue and also provides the NLOG configuration files to save you reaching out to support:
Nov 12, 2023 05:23 PM