maria_2019
Active participant

Re: Adobe CC recognition

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I have now deleted and created again the license and it worked. But I have also added CC Suite as an application because its the one that is being recognized.
Thanks,
Maria
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kclausen
Flexera
Flexera

Re: Adobe CC recognition

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@maria_2019 - Sometimes a customer will have 2 types of Adobe Cloud licenses. 

1) A subscription where a User has access to All Adobe Cloud products

2) A subscription where a User only has access to specific Adobe Cloud products (for example, only Photoshop CC).

 

This is why the Adobe Cloud Suite exists in the ARL.  You can adjust the suite to define how many products define in the suite must exist before FNMS will report that the "suite" is reported, rather than individual products.  By default, this is set to 3.  Therefore, for those devices where FNMS is currently reporting that the suite is installed, FNMS is finding at least 3 of the suite components are installed.  For those devices in your environment where FNMS is only showing individual applications, it means that FNMS is finding only 1 or 2 of the suite components being installed.

By adjusting that 'minimum' number of components, you can adjust how FNMS will report Adobe CC Inventory.  Since it sounds like you only have an Adobe CC subscription where the named users have access to ALL products, you could adjust the minimum number of components on the suite to a very large number.  After your next FNMS Inventory Import, only individual installs of Adobe CC products would be reported by FNMS and no more installs of the suite would appear in your inventory.

EHacking
Frequent contributor

Re: Adobe CC recognition

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@kclausen, thanks for the info. But we shouldn't have to adjust a license that has a valid SKU in the SKU library for a bundled product. And when that product changes, the changes should be reflected in the bundle with no additional actions required on our part. 

Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.
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kclausen
Flexera
Flexera

Re: Adobe CC recognition

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@EHacking - The SKU creates the bundle correctly with the individual products.  The issue is that because some devices have 3 or more of the applications defined by the ARL in the Creative Cloud Suite, some devices then show that the Suite is installed instead of the individual products.  In the case of @maria_2019, she resolved this by adding the Suite to the applications tab of the license.

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