- Flexera Community
- :
- FlexNet Manager
- :
- FlexNet Manager Forum
- :
- Re: ARL import - has anything changed in recent versions of FNMS?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Since we upgraded from 2017 R3 to 2020 R1 our ARL import has failed.
Error message is
2020-09-07 09:49:16,463 [.RecognitionImportTool] [INFO ] ARL tasks (Download, Extract) have begun...
2020-09-07 09:49:16,509 [onImport.ContentImport] [INFO ] Downloading (using WebDownloader) https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab
2020-09-07 09:49:16,744 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 1 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:49:16,744 [onImport.ContentImport] [INFO ] Waiting 10 seconds before trying again
2020-09-07 09:49:26,760 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 2 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:49:26,760 [onImport.ContentImport] [INFO ] Waiting 20 seconds before trying again
2020-09-07 09:49:46,776 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 3 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:49:46,776 [onImport.ContentImport] [INFO ] Waiting 40 seconds before trying again
2020-09-07 09:50:26,792 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 4 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:50:26,792 [onImport.ContentImport] [INFO ] Waiting 80 seconds before trying again
2020-09-07 09:51:46,809 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 5 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:51:46,824 [.RecognitionImportTool] [ERROR] Unexpected error occured
2020-09-07 09:51:46,855 [.RecognitionImportTool] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentDownloadException: Could not download https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionDownloadException: Failed to download the file 'https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab' to 'D:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab'. ---> Flexera.Web.Client.MaxAttemptsExceededException: One or more errors occurred. ---> System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
at System.Net.WebClient.DownloadFile(Uri address, String fileName)
at System.Net.WebClient.DownloadFile(String address, String fileName)
at Flexera.Web.Client.WebClient.DownloadFile(String address, String fileName)
--- End of inner exception stack trace ---
at Flexera.Web.Client.WebClient.DownloadFile(String address, String fileName)
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.WebDownloader.Download(String address, String destination)
--- End of inner exception stack trace ---
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.WebDownloader.Download(String address, String destination)
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
--- End of inner exception stack trace ---
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
at ManageSoft.Compliance.Console.RecognitionImportTool.ImportRecognition()
2020-09-07 09:51:46,855 [.RecognitionImportTool] [ERROR] Could not download https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab
2020-09-07 09:51:46,855 [.RecognitionImportTool] [ERROR] Failed to download the file 'https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab' to 'D:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab'.
I can manually run the ImportPURL.exe in a cmd window and it connects and downloads fine.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
If you can run it, but the default task cannot, it might be that both users (yours and the one from the scheduled task) have different rights. Are you using a proxy to access the internet?
Best regards,
Markward
This thread has been automatically locked due to inactivity.
To continue the discussion, please start a new thread.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
If you can run it, but the default task cannot, it might be that both users (yours and the one from the scheduled task) have different rights. Are you using a proxy to access the internet?
Best regards,
Markward
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Checked the registry and as you suggested it was an issue with the proxy server - all sorted.
Thanks for your help.
Stephen
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Can you provide me what is the actual solution for this issue as i am not able to see any solutions here?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Vijayflexera,
On a Batch server run CMD as Administrator and execute this command:
"c:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin\MgsImportRecognition.exe" -ps proxy.domain.com:80 -pu DOMAIN\serviceAccountName -pp ServiceAccountPassword
Replace proxy.domain.com:80 and DOMAIN\serviceAccountName and ServiceAccountPassword with an actual values from your environment.
Regards,
Pavol
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Smitty987,
Are you able to log in to the batch server with the service account, open an administrative command prompt window and run:
nslookup www.managesoft.com
...and confirm the output? The stack trace error indicates an issue with name resolution. Any information about a proxy would also be useful as @mfranz alluded to.
HTH,
Joseph
