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Smitty987
Intrepid explorer

ARL import - has anything changed in recent versions of FNMS?

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Since we upgraded from 2017 R3 to 2020 R1 our ARL import has failed.

Error message is 

2020-09-07 09:49:16,463 [.RecognitionImportTool] [INFO ] ARL tasks (Download, Extract) have begun...
2020-09-07 09:49:16,509 [onImport.ContentImport] [INFO ] Downloading (using WebDownloader) https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab
2020-09-07 09:49:16,744 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 1 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:49:16,744 [onImport.ContentImport] [INFO ] Waiting 10 seconds before trying again
2020-09-07 09:49:26,760 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 2 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:49:26,760 [onImport.ContentImport] [INFO ] Waiting 20 seconds before trying again
2020-09-07 09:49:46,776 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 3 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:49:46,776 [onImport.ContentImport] [INFO ] Waiting 40 seconds before trying again
2020-09-07 09:50:26,792 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 4 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:50:26,792 [onImport.ContentImport] [INFO ] Waiting 80 seconds before trying again
2020-09-07 09:51:46,809 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 5 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
2020-09-07 09:51:46,824 [.RecognitionImportTool] [ERROR] Unexpected error occured
2020-09-07 09:51:46,855 [.RecognitionImportTool] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentDownloadException: Could not download https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionDownloadException: Failed to download the file 'https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab' to 'D:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab'. ---> Flexera.Web.Client.MaxAttemptsExceededException: One or more errors occurred. ---> System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com'
at System.Net.WebClient.DownloadFile(Uri address, String fileName)
at System.Net.WebClient.DownloadFile(String address, String fileName)
at Flexera.Web.Client.WebClient.DownloadFile(String address, String fileName)
--- End of inner exception stack trace ---
at Flexera.Web.Client.WebClient.DownloadFile(String address, String fileName)
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.WebDownloader.Download(String address, String destination)
--- End of inner exception stack trace ---
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.WebDownloader.Download(String address, String destination)
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
--- End of inner exception stack trace ---
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
at ManageSoft.Compliance.Console.RecognitionImportTool.ImportRecognition()
2020-09-07 09:51:46,855 [.RecognitionImportTool] [ERROR] Could not download https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab
2020-09-07 09:51:46,855 [.RecognitionImportTool] [ERROR] Failed to download the file 'https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab' to 'D:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab'.

 

I can manually run the ImportPURL.exe in a cmd window and it connects and downloads fine.

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1 Solution
mfranz
Trusted advisor

Hi,

If you can run it, but the default task cannot, it might be that both users (yours and the one from the scheduled task) have different rights. Are you using a proxy to access the internet?

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.

View solution in original post

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6 Replies
mfranz
Trusted advisor

Hi,

If you can run it, but the default task cannot, it might be that both users (yours and the one from the scheduled task) have different rights. Are you using a proxy to access the internet?

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.

View solution in original post

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Smitty987
Intrepid explorer

Hi,

Checked the registry and as you suggested it was an issue with the proxy server - all sorted.

Thanks for your help.

Stephen

Hi, 

 

Can you provide me what is the actual solution for this issue as i am not able to see any solutions here?

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Hi @Vijayflexera,

On a Batch server run CMD as Administrator and execute this command:
"c:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin\MgsImportRecognition.exe" -ps proxy.domain.com:80 -pu DOMAIN\serviceAccountName -pp ServiceAccountPassword

Replace proxy.domain.com:80 and DOMAIN\serviceAccountName and ServiceAccountPassword with an actual values from your environment.

Regards,

Pavol

jjensen
Flexera Alumni

Hi @Smitty987,

Are you able to log in to the batch server with the service account, open an administrative command prompt window and run:

nslookup www.managesoft.com

...and confirm the output? The stack trace error indicates an issue with name resolution. Any information about a proxy would also be useful as @mfranz alluded to.

HTH,

Joseph

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