This one is a bit tricky I think. The Home edition of MobaXterm (by Mobatek) is freeware and can only be used in a company/commercial environment by the person that downloaded it and cannot be packaged for deployment. Under Windows 10, users can't install it themselves anyway. If Company's want to use the app, they need to subscribe to the Professional edition.
Now...when I look at All Applications in FNMS, I can only see 2 version of MobaXterm Professional - 9.0 and 9.4 yet there are multiple versions of the Home edition ranging from v7 through to 12.3. Yet if I look at the vendor website they have like for like versions between Home and Professional editions. Why does the App list in FNMS not reflect these other Professional versions?
We have the Professional v9.4 edition packaged for deployment but FNMS was showing these as the Home v9.4 edition and I confirmed with several users who sent me screenshots that they do actually have the Professional edition installed. Why the mismatch between Home and Professional in FNMS? The Installer and File Evidence in FNMS do not seem to accurately reflect the difference between the two Editions (Home vs Professional). We had to manually create the File Evidence for the Pro edition. Could someone please look into this?
XMind is another application with similar issues where its not clear in FNMS as to which is the freeware vs commercial version. We have the freeware version packaged for deployment.
Jan 14, 2020 07:11 PM
From what I can see based on your description, you are reporting a FNMS Content library issue (ARL) a specific application title recognition is incorrect.
I will suggest opening a support ticket via 'Get Support' button in this portal and our Flexera support will continue work with you. Once the support team collects enough information to prove there is some existing content library data issue, we will report this further to our ARL library team address and usually the fix will be published in weekly ARL release.
Hope it helps.
Jan 14, 2020 09:17 PM
In relation to "Why does the App list in FNMS not reflect these other Professional versions?": Most likely explanation is that evidence for all the different versions has not been handled as part of ARL enrichment, or (considering the next point) maybe evidence has been inappropriately linked.
In relation to "Why the mismatch between Home and Professional in FNMS?": From your description, it could be that the evidence gathered by inventory tools from endpoint computers does not have enough detail to be able to automatically identify the specific edition that is installed, while the recognition rules configured in the ARL may have the evidence inappropriately linked to a specific edition. If that is the case, raising a case with Flexera Support will get you connected to the Content team how can take a look at the specifics and consider if improvements can be made.
Jan 14, 2020 09:43 PM
Jan 17, 2020 07:00 AM
No we didn't use the customizer files.
I've attached the file evidence we created for the Professional edition to distinguish it from the Home edition. Unfortunately, now it looks like the consumption count has duplicated and I can see devices with both the Home and Pro editions installed.
Jan 19, 2020 03:59 PM
Hi MobaXterm users:
In case, the following two points can help during your research work (even I personally are not familiar with vendor software)
1. In order to use 'FileEvidence-exe' to differentiate Home vs Pro edition. Ideally it's better to find a uniqueness 'exe' exist in one edition but not the other. Then we can use the 'combination' by 'Recognition Rule' to differentiate. And it's good to find one exe and set as 'Not allowed' exe in one edition, but 'Required' in the other. Take the famous MS office Home vs Pro for instance, the combination can be
|EXE file||Rule for Student edition||Rule for Pro|
2. I notice one user mentioned 'FilePath' in the previous thread, please note this path 'attribute' is simply an non-primary column value for information purpose for all the windows exe file . The primary keys of file evidence as well as used for 'Matching' are: Name,Version,Company,Description,Size. (please see more details of online help)
Therefore , Wildcarding the 'filepath' which only beautify the path information, but won't make it more 'powerful' to absorb more exe file. Those Primary key items are the string value you need to consider a wildcard.
Hope it helps.
Jan 19, 2020 04:55 PM
@SManagementTea9 I'm guessing the mobaxterm.exe files is assigned to both the Home and Pro applications which is why you are seeing duplicates. Are both the highlighted evidences marked as 'required'? If you mark the Professional exe to Required and the mobaxterm.exe to not required for recognition, does it pull just your pro installs?
Jan 21, 2020 08:29 AM
Jan 21, 2020 03:12 PM