Content teams will be bringing all its libraries up to date for the software products that were divested by IBM to Acoustic. This will mean that products previously owned by IBM and currently with Acoustic will have its Publisher value updated to Acoustic. These updates are expected to be released next week via the ARL and PURL/SKU libraries, scheduled for 25th June 2021.
This change will impact customers who have the divested Acoustic products installed in their enterprise and have its effective license positions. Customers will notice that the Publisher name for the products will change from IBM to Acoustic.
It is expected that the legacy IBM SKUs under which Acoustic products were previously marketed will remain as is unless Acoustic announce the SKUs to be updated or release a new set of SKUs under their brand.
It is also expected that Bundles which contain an IBM primary product divested to Acoustic will remain as is, however those bundles which have ‘IBM’ in the name will be updated to ‘Acoustic’.
The impact to the product usage rights in the PURL is as follows:
Acoustic will be added to the list of Publishers supported with specific PURL entries.
As an independent Publisher, Acoustic will maintain the usage rights for products it has acquired from IBM.
From a technical/delivery perspective, Acoustic usage rights will be included in IBM PURL cab file.
Listed below are 17 software products in scope that will have the Publisher name updated:
Tealeaf Archive Reader
Tealeaf CX Mobile
Tealeaf cxConnect for Data Analysis
Tealeaf cxConnect for Voice of Customer
Tealeaf cxConnect for Web Analytics
Tealeaf Packet Forwarder
Tealeaf Passive Capture Application
Tealeaf RealiTea Viewer
Tealeaf Selective Deletion
Customers with above listed Tealeaf products need to make sure they update their ARL and SKU/PURL/Bundles cab files to the latest build.
We have tested the implications of this change and the results were as expected. There are no undesired recommendations seen after ARL, SKU and PURL builds are updated.