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Scheduled SSL Certificate Update May Impact Local License Server Connectivity to FlexNet Operations Cloud

cvirata
Revenera Community Admin Revenera Community Admin
Revenera Community Admin
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Revenera makes use of SSL certificates to protect the transmission of sensitive information in the use of FlexNet Operations Cloud applications. The certificates are installed and used on Revenera web servers for establishing a secure line of communication between you and the application. These certificates are required to be updated annually to maintain operability.

Starting in January 2023, we will need to update the SSL certificates. This change will impact the entire certificate chain for the following endpoints:

UAT Environment:

  • UAT Compliance (LLM and ALM): *.compliance.flexnetoperations.com
  • UAT Producer/Enterprise Portal (LLM and ALM): *.flexnetoperations.com
  • UAT Enterprise Portal (LLM only): *.subscribenet.com
  • UAT Producer Portal (LLM only): manageruat.subscribenet.com

Production Environment:

  • Production Compliance (LLM and ALM): *.compliance.flexnetoperations.com
  • Production Producer/Enterprise Portal (LLM and ALM): *.flexnetoperations.com
  • Production Enterprise Portal (LLM only): *.subscribenet.com
  • Production Producer Portal (LLM only): manager.subscribenet.com

Note: The Producer Portal certificates are used for the management endpoints within FlexNet Operations License Lifecycle Management (LLM) for a few customers who are still using the legacy “subscribenet.com” url. These endpoints are used for most customer integrations, including web services and batch processing. Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service.

How does my organization prepare for the renewal if we are using the certificate for integration purposes with Revenera?

Please share this post with the group within your organization, responsible for managing the integration and have them follow the steps outlined in the FlexNet Operations Cloud - Digital Certificates.

For FlexNet Embedded Local License Servers, users must follow the instructions described in the Best Practice: Keeping SSL Certificate Information on Local License Servers Synchronized with Certificate Updates in FlexNet Operations Cloud article. Alternatively, you can contact  Revenera’s Support Team for additional assistance.

What steps need to be performed for integration clients?

If the client is configured to trust either the intermediary or root CA certificate, no action is required. If the client is configured to use the explicit *.subscribenet.com certificate, the client truststore will need to be updated with the new certificate. Note: The subscribenet.com certificates have a new intermediate certificate, while the compliance.flexnetoperations.com certificates were generated with the old intermediate.

When will the certificates change? 

We will provide another update with a more detailed schedule. We recommend subscribing to the Revenera Status Dashboard and this FlexNet Operations News blog for further announcements.