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"Failed File Open" Error When Checking for Updates with the Client UI
"Failed File Open" Error When Checking for Updates with the Client UI
Summary
The "Failed File Open" error typically occurs when the user checking for updates does not have write permissions to the file C:\ProgramData\FLEXnet\Connect\productconfig.xml.Symptoms
When checking for updates with the Client UI, an error stating "Failed file open." is displayed. The following screen capture illustrates:Cause
This error will occur if the user checking for updates does not have write permissions to the file C:\ProgramData\FLEXnet\Connect\productconfig.xml. Typically, this would occur if a product was registered as one user account, and the check for updates was performed as another account which did not have write permissions.Resolution
To resolve the issue, be sure that the user account which is checking for updates has write permissions to C:\ProgramData\FLEXnet\Connect\productconfig.xml. Otherwise, delete the file C:\ProgramData\FLEXnet\Connect\productconfig.xml, and register again as the user account that will be checking for updates.
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