Is FlexNet down?

[Market_Sharp]

Is FlexNet Connect down?
Since yesterday, our application has not been able to connect to the update server.

[CharlesW]

I'm not aware of any server outages. As a quick test, can you try hitting the following URLs from a browser and tell me what they return:

http://updates.installshield.com/Version.asp
http://74.217.78.111/Version.asp

Thanks
Charles

[Market_Sharp]

Both return 11.5.84322

Our application is reporting Error # -2147208503

[CharlesW]

The error may indicate a 404. Where, in your code is this occuring? Does this happen when you attempt to download? I'm not sure what you are doing in your code, so I'd like to invoke agent.exe directly for testing. What version of the agent are you using (what version is installed)? What occurs if you invoke the agent using the following command line:

agent.exe -sn -AppMenu

Where "" is the product code registered on your machine. For instance:

agent -sn{E9722DF3-42DE-404C-93CA-C2D87BC9BA01} -AppMenu

agent.exe is located in the follwing directory for the 11.5 agent:

C:\Documents and Settings\All Users\Application Data\FLEXnet\Connect

For the 11.0 and 6.1 agent, agent.exe is located in the following directory:

C:\Documents and Settings\All Users\Application Data\Macrovision\FLEXnet Connect/

If the software manger is displayed with the appropriate updates, then select the "install" button to see if you get an error.

One other thing: please enable the trace, and attach the output from the trace file. For information on enabling the trace, please see the following KB:

http://kb.acresso.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=Q111662&sliceId=1&docTypeID=DT_HOWTO_1_1&dialogID=46031330&stateId=0%200%2046029411

[Market_Sharp]

Attached is the trace log after I explicitly ran agent.exe on my machine.

Also, it may be noteworthy that agent.exe was located in the directory C:\Program Files\Common Files\InstallShield\UpdateService

[#6]

Your trace file indicates that you received a product not registered from the server when checking for updates against the product {FEE89FB0-B4E8-4C92-A33C-404E370282CD}. Attempting the same update check on my machine results in that same product not registered error.

Similarly with your COM error, the code -2147208503 corresponds to the HRESULT value of 800432C9. If you remove the HRESULT header information ( 80040000 ) you'll get the value 32C9, which is the hex value for the error code 13001.

Has this product code worked in the past? Could you confirm that it's registered on the publisher site by going to services.installshield.com real quick? If so, you may want to validate that the product is marked as active.

Otherwise, the trace does indicate that a connection has been made by the lines here:

Thread ID = 3728 - Time = 7519515 - API: RPCObject::Execure, Status: Sending request to http://updates.installshield.com/Ping.asp, Data : , Headers : (null)
Thread ID = 3728 - Time = 7519843 - API: RPCObject::Execure, Status; Recieved
ACK