Support Maintenance Plans


In addition to the award-winning resources of our support web site, Flexera offers a number of maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlimited support requests for the duration of your plan.

Please contact your Account Representative or email us for more information.

Feature No Plan Silver Plan
Flexera Community 24/7 Self-Service:
Collaborate with your fellow customers and partners in our forums, blogs and knowledge base to find your answers. Visit the product pages for links to documentation, product updates and training: community.flexera.com
Hours of Operation Local business hours
Response Targets 16 business hour initial response on all severity levels
Ongoing updates
Length of service Subscription: Annual
Method of Access Phone & Web support
Response Method By method of customer contact unless otherwise indicated
Products Support (EOL) https://helpnet.flexerasoftware.com/eol/