Symptoms: The User Console configuration wizard throws the error "invalid license" when trying to upload a valid analyzer license. Solution: Manually remove the files with “5.2.0.0..” from the license-installer folder: C:\Program Files\BDNA\User C...
When exporting reports in the User Console there is no indicator on the UI that export is in progress. A customer may think something is not working properly and may accidentally trigger multiple exports at once. This is especially important to kn...
If, upon upgrading to or initially installing Flexera Integration App 5.0.854, it stops responding during large data set processing in ServiceNow, follow the below instructions to install an update set to fix this issue. Who should use this update se...
Symptoms: Install DB2 driver failed with the below error : "Microsoft OLD DB Provider for DB2 Version 4.0 requires Microsoft Visual Studio 2020 C++ Runtime libraries. For more information, consult the data provider documentation ..." Diagnosis Prer...
Symptoms: Creating a process using the SolarWinds extractor causes the normalize to fail Diagnosis: SolarWinds updated version was updated and no longer has a table/view called CPUMultiLoad_Detail Error in logs should appear as follows System.Data...
Symptoms Data Platform Configure Wizard can complete successfully, but User Console keeps failing with the below error : 2021-10-13 20:23:55,481 0 INFO Initialize PostgreSQL repository. 2021-10-13 20:24:11,156 0 ERROR System.Exception: Failed to in...
Important: If you are upgrading the Flexera Integration app from a version prior to 5.0.854, then you must follow one of the two instruction sets below. Upgrade without cleanup of the custom columns in CMDB_CI table in ServiceNow Requ...
The only connection a Data Platform instance makes to Flexera Server ("TUS", Technopedia Update Server) is during the Technopedia Catalog Synchronization task to download the latest catalog and, optionally, upload unmatched files for gap-fill proces...
Locate the Norm.Configuration.config file in the "CONF" folder of the Data Platform install directory Edit the following line in that config file:<AUTO_UPDATE_SOFTWARE>OFF</AUTO_UPDATE_SOFTWARE>by changing "OFF" to "ON" Restart the Data Platfor...
Flexera Data Platform plans to deploy the change on Feb 10th 8 am Pacific Time. Here are the 2 static IPs that customers can use for whitelist purposes 35.162.231.53 50.112.87.168
Field name: SYS Is Deduped? Description: Designates whether a machine is unique "YES" or a duplicate "NO". Recommended practice: Filter SYS Is Deduped? = YES to discard duplicate machines (If you have multiple data sources in your Normalize process)...
SynopsisWhy some Technopedia Products do not have Version or Release Information?DiscussionAt any point in time, you can expect to find a Software Product in Technopedia without an associated version or release. For example, when you access Technoped...
Summary This article describes the Technopedia lifecycle standards and process. Synopsis Product lifecycle in Technopedia has standards to follow certain stages -- from the inception of the product to the last stage where the product becomes obsolete...
A full Technopedia catalog sync is a synchronization process that performs a full catalog download instead of the incremental update normally done during a regular/delta catalog sync. This may be helpful, as sometimes updates are made that do not ref...
This KB article describes the steps on how to raise requests for Content Services. Requests for data and content maintenance on the data Libraries are handled by the Content Support & Operations teams and involves (but is not limited to) the follow...
Please Note: This requires Data Platform version 5.5.40 1)Put the four files in a folder on the Data Platform Server. 2)Edit "ConsoleWithSimpleTaniumTask.config" with "Input Folder" and "ZipOutRule" values ("..\" in paths is pointing to the root fo...
Default Settings: For Data Platform/logs/*.log, the maximum file size is set to 10 MB by default. For User Console/Logs/*.log, the maximum file size is set to 2 MB by default. The Rollover value is 100 by default. When the log file size exceeds...
Symptoms: There are some data entries in reports which come from an old inventory. Diagnosis: Adding Inventory fields to the reports, like INV ID, INV Date, etc., then confirm if the unwanted data is from old inventory. If the data comes from th...
Symptoms: 1. Deleting Normalize Inventory via Admin Console UI -> Inventory fails. 2. Run below SQL statement to delete Inventory via BDNA_PUBLISH database will fail with below error: -- SQL Statement EXECUTE PUBLISH_CLEARDATA @inv_id = 284738196, @...
Symptoms: Normalize task fails with deadlock error: 2021-03-08 17:23:55,752 0 ERROR BDNA20210305006031_CPU System.Data.SqlClient.SqlException (0x80131904): Transaction (Process ID 57) was deadlocked on lock resources with another process and has bee...
