Data Platform Knowledge Base

How to raise Content Requests through the Support Portal

This KB article describes the steps on how to raise requests for Content Services. Requests for data and content maintenance on the data Libraries are handled by the Content Support & Operations teams and involves (but is not limited to) the follow...

aalfonso Flexera Sep 21, 2021

Case Portal content How To Technopedia

Instructions to automate the process of running Tanium Standalone Extractor via command line

Please Note: This requires Data Platform version 5.5.40 1)Put the four files in a folder on the Data Platform Server. 2)Edit "ConsoleWithSimpleTaniumTask.config" with "Input Folder" and "ZipOutRule" values ("..\" in paths is pointing to the root fo...

by SimonEdwards Flexera Alumni Apr 29, 2021

Data Platform Data Platform extractor How To Tanium

How to enable Software Vulnerability columns in Analyzer and Interactive reports.

Starting version 5.5.30, the Software Vulnerability columns are hidden by default in Analyzer and Interactive reports.If you need to use these columns in your User Console reports, they need to be enabled explicitly. NOTE : The Software Vulnerabilit...

by blalvani Flexera Alumni Nov 30, 2020

Analyze How To Software Vulnerability Management User Console vulnerability

How to update my service account password used for Data Platform installation?

To update your service account password steps are as follows:1)Run the data platform config wizard located in <Data Platform Install folder>/BinUse Existing objects ,update the password for the required account at all places on the wizard and perfor...

by blalvani Flexera Alumni Oct 01, 2020

Data Platform How To password Update wizard

How to pre-cache Analyzer reports for quicker access

In the <CacheReports> section of the NBI.Configuration.config file, you can specify a list of reports you want to pre-cache for faster access. For example, you might want to pre-cache reports you have created instead of the pre-defined reports pro...

by RQuinn Flexera Alumni Sep 18, 2020

Analyze How To

How to download Diagnostic data/Logs for Data Platform and User console

Data Platform: On Admin UI --> Click the "?" icon which will open a new window with the Normalize Help menu.Under Contents look for --> Support tool-Data platform --> Download Diagnostic Data. Select the relevant logs/data you need to extract. User...

by blalvani Flexera Alumni Aug 19, 2020

Data Platform Diagnostic Data How To logs

Failed to apply patch "5.5.22_Analyze_NBIDLLS.zip" to User Console

Symptoms: BDNA upgrade has succeeded on applying 5.5.22_DLLS.zip file, but failed at applying User Console patch - 5.5.22_Analyze_NBIDLLS.zip file. Diagnosis: 1. Check logs if 5.5.22_DLLS.zip has been applied successfully. 2. Check the version o...

gliu Flexera Jan 09, 2020

5.5.22_Analyze_NBIDLLS.zip Analyze Error Message How To

Tanium Extraction Procedure for Normalize

SummaryThis article provides instructions for extracting extracting data from Tanium 7 server with Tanium Connect 4.SynopsisThe document details the steps needed to configure extraction from Tanium 7 server with Tanium Connect 4 for Normalize.Discuss...

dsood Flexera Sep 10, 2019

How To Normalize

Specific user account has no candidate group for the Management Group

Issue: Customers receive an error "Specific user account has no candidate group for the Management Group" when configuring User Console v5.5.13 This issue has been reported in the following scenario: 1)LDAP Authentication is used. 2)Customer license ...

by blalvani Flexera Alumni Aug 02, 2019

candidate group How To management group User Console

Enable additional logging for Analyze reports

Enabling additional logging for Analyze reports can be useful to gather the queries that Analyze runs against the BDNA_PUBLISH database. These queries can then be run against the BDNA_PUBLISH database directly. The steps below allow the additional l...

by RQuinn Flexera Alumni Jul 30, 2019

Analyze How To

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