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Data Platform Configure Wizard can complete successfully, but User Console keeps failing with the below error :

2021-10-13 20:23:55,481 0 INFO  Initialize PostgreSQL repository.
2021-10-13 20:24:11,156 0 ERROR System.Exception: Failed to initialize repository.
   at BDNA.NormalizeBI.Objects.PostgreSQL.Initialize()
   at BDNA.NormalizeBI.Setup.BLL.WorkItem.InitializePostgreSQL.Execute(Object[] paramter) 

Confiugre the Repository.JPG


Steps to run the hotfix attached to this article:

  1. Reboot the User Console server
  2. Run CMD as administrator
  3. Run the attached script - InitializPostgreSQL.bat
  4. Re-run the User Console Configured Wizard.
  5. If the error persists, please log a support case and provide the entire CMD screenshot
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By Level 7 Champion
Level 7 Champion

@gliu , is this script supposed to solve this issue of the config failing at that step? 

If so, what are the steps to get this working?

Some lines in the script specify a login name/password, do I need to set these?


Please provide some guidance here.


I'm seeing this issue when installign 5.5.48 in my lab environment.




By Level 7 Flexeran
Level 7 Flexeran

@jasonlu ,

I just updated the instructions in the KB article.

You don't need to set the name/password in the script, the script will pull the username/password from the User Console/Config/NBI.Configuration.config file directly.

By Level 7 Champion
Level 7 Champion

,When executing the script I'm getting the error:

The code execution cannot proceed because

VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem.

Can you identify the prerequisite I need to install for this?




Screenshot 2022-05-26 113723.png


By Level 7 Champion
Level 7 Champion

@gliu ,

I found this installer

Installed this then proceeded with your steps, and have successfully gotten past that step.


This is on a Windows Server 2022 standard OS.



Version history
Last update:
‎May 25, 2022 08:53 PM
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