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Affected Version:
5.5.52 and lower version

1. Data Platform service and User Console service is not able to start after changing the password of the service account.

2. Re-run Data Platform config wizard will fail at the "Start Data Platform service.." step with the error - "Cannot load TAPI.."
3. Use Console service cannot start up.
4. Re-run User Console Config wizard will fail -
a. Connect to Data Platform server
b. Start User Console service timeout
5. Even you can manually start the Data platform service, but you will not be able to open the Admin UI and not able to visit the below URL -
Please remove the below special characters from the password of the service/management account and DB account.
Not Supported Special Characters:
1. For LDAP account:
: " ' =
2. For WA account:
= : < > \
3. For Database account:
= ; '
Permanent Fix:
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By Level 7 Flexeran
Level 7 Flexeran

Updated -

Character '£' is not supported

Level 2

Hi, our team was the one who specifically requested the enhancement to fix this issue, and the changes went in with .30 as far as i know and as you can see in the release notes (as of 5/31/2020)

Can we get a confirmation that this applied to ALL special characters and if not which are the current exception characters, because i'm just about to request security to update the password policy for our service accounts for Data Platform to go back to using special charters.

Data Platform 5.5.30 Release Notes

32518 Support for special characters for Admin Console login.

Version history
Last update:
‎Feb 27, 2023 04:01 PM
Updated by: