Invalid analyzer license

[#1]

Symptoms:

The User Console configuration wizard throws the error "invalid license" when trying to upload a valid analyzer license.

Solution:

Manually remove the files with “5.2.0.0..” from the license-installer folder:

C:\Program Files\BDNA\User Console\Tools\Others\license-installer\lib

 

Then, re-run the UC configuration wizard and upload the analyzer license accordingly. 

[RachelGomez1619]

If the error message 'Invalid license file' is received after uploading the correct VM license file.
For example error on update debug logs:

2021-08-05 12:38:32 upd_pkg_verify_setup_rsp[1115]-Unexpected setup rsp code 400
2021-08-05 12:38:32 upd_act_setup_with_action[220]-Received invalid setup rsp
1)Make sure the VM is registered under the correct FortiCare account.

2)Disable Fortiguard Anycast

# config system fortiguard
set fortiguard-anycast disable
end
If it does not work with the above, also by enabling the protocol UDP:

# config system fortiguard
set protocol udp
end
3)Check your default auth-cert is Fortinet_Factory

# config sys global
# get | grep auth-cert
auth-cert: Fortinet_Factory

If the following solutions does not solve the issue, collect the debug logs and contact technical support for further in-depth troubleshooting.

To collect debug logs from CLI:

# diag deb reset
# diag deb app update -1
# diag deb enable
# exec update-now

Regards,

Rachel Gomez